Best Call Management Software (2019)


Call management software is a business tool that allows your customers to get connected with the proper agents and help decrease wait times for those who call your business.

There are a lot of options out there for call management systems and can be extremely overwhelming. We are here to help. In this article, we will take a closer look at:

  • The best call management software and solutions
  • Call management software pricing and features
  • Various use cases - which provider is best for what and why

Ranking Call Management Software Providers
Before diving in, let's take a look at the criteria we used to choose the top call management system providers. Having an affordable price is going to be one of the most important things to look at when choosing call management software. Depending on your call volume and feature set needs, certain providers will be better for your organization than others.

There are a few basic features that almost every good call management software provider should offer. Basic call routing tools such as call forwarding, answering rules, call transfers and an IVR system are all things that should be offered standard.

Having proper integrations is also an important factor to consider. Some companies rely heavily on programs such as Salesforce and other CRM platforms, and being able to integrate your call management software can be a major selling point.

Nextiva
Nextiva is one of the larger call management software providers out there today. Offering a large variety of features, Nextiva is sure to offer a cloud call management software that is right for your business. They offer different tiers of pricing, and discounts for longer contracts and more users. 

Nextiva Call Management Software Pricing and Features
Nextiva is another great option for your cloud call management software. They offer various tiers of pricing, depending on your business size and how many users you’re going to have. On top of their tiered pricing, they offer longer contracts and prepay options that can help lower your average monthly bill. 

All of their call management system plans offer unlimited calling, internet faxing, a free local and toll free number, auto attendant, call logs and voicemail to email.

RingCentral
RingCentral is one of the largest call management software companies on the market today, with estimated annual revenue north of $800 million (BusinessWire) in 2019. Much like Nextiva, they offer tiered pricing and discounts if you have more users on their cloud call management software.

RingCentral Call Management Pricing and Features
Essentials
RingCentral’s essential plan is only good for up to 20 users, so keep this in mind if you could have more than that. They offer features such as unlimited calls within the US and Canada, 100 toll free minutes, unlimited business SMS, voicemail to email, voicemail transcription, call log reports and on-demand call recording. This is a very strong feature set for their smallest plan. Each plan includes either a local or toll free number, with options to purchase additional numbers for a monthly fee. This plan has 2 different tiers of pricing:

Grasshopper
Grasshopper is a call management software provider that provides local and toll free phone call management services in the United States and Canada. Offering 3 different plans, they are great for smaller businesses or entrepreneurs looking to have control over their call management and spread brand awareness.  

Grasshopper Call Management System Pricing and Features
All Grasshopper plans come with a good suite of features:
  • Unlimited minutes
  • Business SMS messaging 
  • Call forwarding
  • Virtual Fax
  • Read your voicemail
  • Custom greetings
  • Call transfer
  • Call reporting 
  • And more!
CallTrackingMetrics
CallTrackingMetrics provides call management software that can help your business track marketing campaigns as well as manage inbound calls. Offering more advanced analytics then some of the competitors, CallTrackingMetrics is great for companies looking to closely monitor their marketing campaigns. 

CallTrackingMetrics Call Management Software Pricing and Features
CallTrackingMetrics offers different tiered plans based on your organization's needs. Here are some of the features that are included with every inbound call management service plan:

Unlimited users
  • Local and toll free numbers in 80 countries
  • Track campaign calls
  • Adwords and Google Analytics integrations
  • Call recording
  • Call whispering 
  • Email and text notifications
  • Bulk and scheduled SMS messaging
  • Smart transcriptions
  • Live listen
  • Conference calling  
  • ROI Reporting
  • Scheduled routing
  • And much more!

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